Shipping policy

Last updated: 31 July 2026

This Shipping Policy explains how Foxcroft Games handles dispatch and delivery for orders placed through our online store.

Foxcroft Games is the trading name of Foxcroft Games Ltd.

Delivery area

We currently deliver to addresses in the United Kingdom only.

We do not currently offer international delivery.

Dispatch times

We aim to dispatch orders within 1–3 working days after your order has been accepted and payment has cleared.

Working days are Monday to Friday, excluding bank holidays.

During busy periods, product launches, supplier delays or events outside our control, dispatch may take longer. If there is a significant delay with your order, we will contact you where reasonably possible.

Delivery providers

We may use Yodel, Royal Mail or another suitable courier or postal provider, depending on the size, weight, value and destination of your order.

The delivery provider used for your order may vary.

Delivery charges

Delivery charges will be shown at checkout before you place your order.

The amount charged may depend on the delivery method, order value, package size, package weight or delivery location.

Delivery times

Estimated delivery times will be shown where available.

Delivery times are estimates and are not guaranteed unless we expressly state otherwise. However, we will aim to deliver orders within the timeframe stated at checkout and, in any event, within the period required by law unless we have agreed a different timeframe with you. GOV.UK states that online sellers must provide delivery arrangements, costs and expected delivery times, and that goods should be delivered within 30 days unless otherwise agreed.

Tracking

Where tracking is available, we will provide tracking information by email or through your order page.

Some lower-value or smaller items may be sent using services with limited tracking.

Delivery address

Please make sure your delivery address is accurate and complete when placing your order.

We are not responsible for delays, failed delivery or additional costs caused by incorrect or incomplete address information supplied by you.

If an order is returned to us because the delivery address was incorrect or incomplete, we may ask you to pay the cost of re-sending the order.

Missing or delayed orders

If your order has not arrived within the expected timeframe, please contact us at:

foxcroftgames@gmail.com

Please include your order number and delivery details.

We may ask you to allow a reasonable period for the delivery provider to investigate delayed or missing parcels.

Damaged parcels

If your parcel arrives damaged, please contact us as soon as possible at:

foxcroftgames@gmail.com

Please include:

your order number;
photographs of the damaged parcel;
photographs of any damaged items;
photographs of the packaging and delivery label.

This helps us investigate the issue with the delivery provider and resolve the matter for you.

Failed delivery or uncollected parcels

If a parcel cannot be delivered, or is not collected from a delivery point within the time allowed by the delivery provider, it may be returned to us.

Where this happens, we will contact you to arrange either re-delivery or cancellation of the order.

Additional postage charges may apply if you ask us to re-send an order after failed delivery or non-collection, unless the failure was caused by us or the delivery provider.