Privacy policy

Last updated: 31 July 2026

Foxcroft Games is the trading name of Foxcroft Games Ltd. Foxcroft Games Ltd. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience.

Foxcroft Games is powered by Shopify, which enables us to provide our online store and related services to you.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our store.

For the purpose of applicable data protection laws, Foxcroft Games Ltd. is the data controller of your personal information.

Personal information we collect

Depending on how you interact with our store, we may collect and process the following types of personal information:

  • Contact details, including your name, billing address, shipping address, email address and phone number.
  • Order and transaction information, including the products you view, add to your basket, purchase, return or cancel.
  • Payment information, including payment method details and payment confirmation information. Payment card details are processed securely by our payment providers and are not stored directly by us.
  • Account information, including your account login details, preferences and settings if you create a customer account.
  • Communications with us, including information you provide when contacting us about an order, return, query or complaint.
  • Device and usage information, including your IP address, browser type, device information, pages viewed and how you interact with our website.
  • Marketing preferences, including whether you have opted in or out of marketing communications.

How we collect personal information

We may collect personal information:

  • directly from you when you place an order, create an account, contact us or provide information through our website;
  • automatically when you use our website, including through cookies and similar technologies;
  • from Shopify and other service providers who help us operate the store, process payments, fulfil orders, manage communications and improve our services.

How we use your personal information

We use your personal information for the following purposes:

Providing our services

We use your information to operate our online store, process your orders, take payments, arrange delivery, manage returns and refunds, provide customer support, maintain your account and communicate with you about your purchases.

Our lawful basis for this processing is usually that it is necessary to perform our contract with you or to take steps at your request before entering into a contract.

Managing and improving our business

We may use information about orders, website use and customer queries to help us manage stock, improve our website, understand customer interests, troubleshoot technical issues and develop our products and services.

Our lawful basis for this processing is our legitimate interest in operating and improving our business.

Marketing and advertising

Where permitted by law, we may use your information to send marketing communications, show relevant advertising, or measure the effectiveness of our marketing.

We will only send email marketing where we have a lawful basis to do so, such as your consent or where soft opt-in rules apply. You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.

Security and fraud prevention

We use personal information to help detect, prevent and investigate fraud, unauthorised access, abuse of our services, and other harmful or unlawful activity.

Our lawful basis for this processing is our legitimate interest in protecting our business, customers and website.

Legal and regulatory obligations

We may use your information to comply with legal obligations, maintain accounting and tax records, respond to lawful requests from authorities, and enforce or defend our legal rights.

Our lawful basis for this processing is compliance with legal obligations and, where relevant, our legitimate interests.

How we share personal information

We may share your personal information with third parties where necessary to operate our store and provide our services. This may include:

  • Shopify, which hosts and powers our online store;
  • payment processors and fraud-prevention providers;
  • delivery companies, postal providers and fulfilment partners;
  • IT, hosting, email and website service providers;
  • professional advisers, including accountants, lawyers and insurers;
  • analytics, marketing and advertising partners, where permitted by law;
  • public authorities, regulators or law-enforcement bodies where required by law.

We only share personal information where we have a lawful reason to do so.

Relationship with Shopify

Our store is hosted by Shopify. Information you provide through our store may be transmitted to and processed by Shopify and its service providers so that Shopify can provide the ecommerce platform and related services.

Shopify may also process personal information for its own purposes, including to provide, protect, improve and personalise its services. To learn more about how Shopify uses personal information, you can visit Shopify’s privacy information at:

https://privacy.shopify.com/en

Cookies and similar technologies

Our website uses cookies and similar technologies to operate the store, remember your preferences, understand how visitors use the site, improve our services and support marketing or advertising where enabled.

Some cookies are essential for the website to function. Others may be used for analytics, personalisation or advertising.

Where required, we will ask for your consent before using non-essential cookies. You can also manage cookies through your browser settings.

Third-party websites and links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third-party websites. You should review their privacy policies before providing any personal information.

Children’s data

Our store is not intended for use by children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

For example, we may retain order, payment and accounting records for as long as required for tax, accounting and legal purposes. We may retain customer account information while your account remains active, and correspondence for as long as needed to resolve queries, complaints or legal issues.

When information is no longer needed, we will delete it or anonymise it where appropriate.

Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

Please do not send sensitive or confidential information to us through unsecured channels.

Your rights

Depending on your circumstances and applicable law, you may have rights in relation to your personal information, including the right to:

  • request access to the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your personal information;
  • ask us to restrict how we use your personal information;
  • object to certain uses of your personal information;
  • request a copy of your personal information in a portable format;
  • withdraw consent where we rely on consent.

These rights are not absolute and may be subject to legal limitations.

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding to your request.

Marketing preferences

You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us.

Even if you opt out of marketing, we may still send you service messages relating to your orders, account, returns, refunds or other transactions.

International transfers

Some of our service providers, including Shopify and related technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we rely on appropriate safeguards where required by law, such as adequacy regulations or standard contractual clauses.

Complaints

If you have a complaint about how we process your personal information, please contact us first so that we can try to resolve the issue.

If you are not satisfied with our response, you have the right to complain to the UK Information Commissioner’s Office, which is the UK supervisory authority for data protection.

You can find information about making a complaint at:

https://ico.org.uk/make-a-complaint/

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations.

When we make changes, we will update the “Last updated” date at the top of this policy.

Contact us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your data protection rights, please contact us at:

Email: foxcroftgames@gmail.com

Postal address:
Foxcroft Games Ltd.
124-128 City Road
London
EC1V 2NX
United Kingdom

For the purpose of applicable data protection laws, Foxcroft Games Ltd. is the data controller of your personal information.